Contact Shalem
The fastest way to reach us is by email: support@shalemapp.com
This is the single address for all inquiries — user support, press requests, partnership questions, privacy and security reports, integration questions, and content corrections. We keep one inbox on purpose. Splitting it by department would create the appearance of scale without the substance, and would slow down the things that matter.
Response time
Target turnaround is within 48 hours, including weekends. Most messages get a reply faster than that. If you have not heard back within 72 hours, your message may have been caught by a spam filter — please send it again.
Subject-line conventions that help us route faster
[SECURITY]— anything time-sensitive about app security, vulnerability disclosures, or suspected data exposure. These go to priority review.[PRESS]— journalist requests, interview asks, comment requests on a deadline. Please include your outlet and deadline in the body.[PARTNERSHIPS]— proposals for content collaborations, integrations, or distribution.[BUG]— technical issues. Include device, OS version, app version, and steps to reproduce if you can.[CONTENT]— translation corrections, source citation issues, or content suggestions. Include the specific reference (e.g., "Tehillim 23 reflection, line 4").[FOUNDER]— for messages that should reach Zarihoun directly rather than go through the support queue. Please use this sparingly — most things resolve faster in the standard queue.
If your message doesn't fit any of those, no prefix is needed. We read every message that comes in.
What we cannot help with
- Halachic questions. Shalem is not a halachic resource. We cannot answer questions about kashrut, Shabbat observance, lifecycle events, or any matter of Jewish practice that requires a ruling. Please consult a competent rabbi.
- Mental-health crises. If you are in crisis, please contact local emergency services or a recognized hotline. We are not equipped to provide crisis support, and we will not pretend otherwise.
- Theological debate. We are happy to discuss editorial choices but we do not take positions on inter-denominational disputes. Shalem aims to be useful across the Jewish spectrum and stays editorially neutral on questions of denomination.
Refunds and subscription management
Subscriptions are billed through RevenueCat via the Apple App Store or Google Play. Cancellation and refund requests are handled directly through your device's app store subscription management according to Apple and Google store policies. Shalem makes no independent refund promise.
Mailing address for legal correspondence
Zan - Zari Labs OÜ Estonian Business Registry code 17286420 Operating base: Rome, Italy
For formal legal notices, email support@shalemapp.com with [LEGAL] in the subject line. We will provide the appropriate registered mailing address for your jurisdiction's requirements.
Press
Journalists working on stories about Jewish wellness, the spiritual-tech category, AI applications in religious tradition, or related topics are welcome to reach out at support@shalemapp.com with [PRESS] in the subject. Please include your outlet, the angle of the piece, and your deadline. We will work to meet reasonable deadlines and to provide accurate, on-the-record material.
A press kit with logos, screenshots, and approved quotes is available on request — email and we'll send it.
Why we do not list a phone number
Shalem is contemplative software. The mismatch between phone support and the nature of the product is too large to bridge. Email correspondence — slower, more considered, traceable — better matches what the product is for. If a phone conversation is genuinely needed (typically for press or partnerships), we will arrange one by email first.
A request
If you are writing because something Shalem produced for you was helpful, please consider leaving a review on the App Store or Google Play. Reviews are how new users find Shalem, and they shape the product more than almost anything else.
If you are writing because something we produced was wrong — a flawed translation, a poorly chosen reflection, a bug — please tell us. The editorial team takes corrections seriously and ships fixes in the next content update.